About Quantum

A Management Consulting Company for the Insurance Industry

& Small Businesses of All Types
 

Its History                     Its Leader                     Its Future

History
Carol Rady established Quantum Consulting Group, Inc. in 1992.  Since that time, Quantum has worked with numerous organizations to improve their companies through process redesign or design, reengineering, increased customer satisfaction, mergers & acquisitions, transformation projects, inventing new companies, and other projects.  The focus of these projects has ranged from increased profitability, accelerating growth, expense reduction, customer satisfaction improvement, leveraging organizational synergies, and taking advantage of new technologies to positioning for the future.  All projects are in the context of what do their customers need, want or demand.     

In the last three years, Quantum has branched out to work with non-profit organizations and small businesses facilitating key sessions, improving fund raising and event marketing, coaching, designing and writing marketing materials and developing professional websites.   

Carol Rady, President

Mrs. Rady is the founder and driving force behind Quantum.   She was an executive in Aetna Life & Casualty in a variety of roles.   She has also been an executive in an internet start-up company.  Her experiences as head of human resources for Aetna's largest division, an efficiency expert to field organizations, an employee relations manager, divisional head of reengineering, and member of numerous project teams led to her ability to balance business and employee needs. 

She gained her customer orientation by visiting major clients as part of a massive transformation of a functional organization of 900 people to the insurance industry's first cross-functional teams.  This experience taught her to design from the customer in; rather than inside out as well as the power of such teams. 

Based on her work, she was  selected as head of reengineering for personal lines, a failing business.  As the leader and facilitator of the design phase, Carol played a major role in the eventual turn-around of the organization.   This project was featured in Michael Hammer's 1995 video on seven reengineering success stories and Carol appeared in the video. 

Carol left Aetna to build Quantum.   Quantum's customer base grew through word of mouth and reputation.  To learn more about Carol's philosophy, see any of our brochures, especially "The Human Dimension" Brochure about the power of people.    If you want more details on Carol's background,  her profile is available.   All of Quantum's people have had "real jobs".  Carol's experiences as a small business owner, corporate executive and an executive in a brand new corporation provide an unusual range of experience and broadened understanding of the challenges of many of Quantum's customers.