As executives and professionals in insurance and managed care companies, we worked with many consultants each of whom had good and bad features.  But many fit a lot of the consultant stereotypes.  We decided to do consulting differently.  See if our code resonates with you.
 

• Complete the current project before selling the next one.
   

• Tell the client the full and accurate story, not just what he or she wants to hear.
   

• Do what it takes to make a project succeed regardless of the contract.
   

• Inform the client when we observe behaviors, patterns, or activities that are damaging to the organization.
   

• Leave when it is time to go and turn down work we cannot do well.
   

• Develop alternatives that work for the client and avoid canned answers.
   

• Define in detail what we will deliver and the actions we will take.
   

• Teach clients and leave them more capable than when we came.  Model the appropriate behaviors they need.
   

• Get immersed in the client to the point of automatically thinking "we" during our time there.  But remain objective.
   

• Continue to learn from our clients and others. Use that knowledge to develop innovative solutions to client's problems.
   

• Do not accept additional work from a client unwilling to follow through on implementing approved recommendations or who mistreats employees.
   

• Never allow a project to be called "The Quantum Project". 
   

• Never violate confidentiality.  Do not share information with outsiders without permission.
   

• Never badmouth other consultants to the client; just point out the differences and the advantages we bring.
   

• Have fun!

Now that you know what kind of code we live by, check out what we do.  See if our clients agree that we live by our code.    If you want a copy of our code, download "You Need A Consulting Firm that Lives By a Different Code".